CUSTOMERS
Dear customers!
For more than 25 years already FACTORIA-AGRO, Ltd. has been a producer and supplier of food products and ingredients for the companies of food, pharmaceutical, chemical, and paint industries in Ukraine and abroad. We also supply our products to the traders, distributors, to the trade networks and retail stores.
Starting with our acquaintance, we strive to achieve a full mutual understanding in work with a customer and to identify his needs as precisely as possible, so that our first delivery would be the beginning of a long-term mutually beneficial cooperation.
It is very easy to become a customer of ours. Simply choose the items you are interested in from our selection in our product catalogue, and while placing an order register as a new customer at a personal account. When registering, a minimum of data is required, so it will not take too much time. All your customer data will only be used in our internal system to identify you as a customer and can not be shared with the third parties.
Step 1
Step 2
Step 3
Step 4
FOR WHOLESALE CUSTOMERS
Start Of Cooperation
In any relationship with a customer, it’s important to understand what kind of product he needs, for what purpose, what quality and under what conditions. To make our cooperation successful, we need to identify the customer and his needs.
Customer Identification
If you are a legal entity of any form (LLC, OJSC, CJSC, sole proprietorship, state-owned enterprise, self-employed person, individual entrepreneur) and plan to place an order, we ask you to upload the copies of required documents to your personal account after the registration in order to speed up your identification and preparation of the Supply Contract.
Conclusion of a Contract
To start the deliveries of our products to wholesale customers, we have to determine and fix the delivery terms and the liability of each party. In order to facilitate and speed up this process, we offer to use our service of conclusion of a contract at personal account of the customer.
In section Contract fill in the required information in relevant fields for the formation of a Supply contract. As soon as we receive your request for a Contract, we will prepare a file with our Supply contract for you and upload it to “Contract” section.
You will be able to download it and study all delivery terms in detail.
Print out the Contract in duplicate, sign it and put your company’s stamp.
Upload a copy of the signed contract to your personal account, and send us the original in duplicate for signing to the address:
1, Novopromyslova Str., Vyshgorod, Kyiv region, 07301, FACTORIA-AGRO, Ltd.
Checkout
Then you have to create an order for the desired products by selecting the relevant items in the product catalogue on our website, while placing an order, indicate the delivery method
The First
Pickup from warehouse
The Second
Shipping with courier service (payment according to the rates of a courier company)
The Third
Delivery by our transportation company (when ordering from 20 tons according to the tariffs of the carrier)
Invoicing
As soon as we receive and approve your order, we will upload to “Current Order” section in your personal account the invoice, which should be paid within the period, indicated therein.
By issuing an invoice, we confirm the acceptance of your order for fulfilment. If the product is available in stock, we will reserve it under your order for the period of the invoice validity. If the required product is not available in sufficient quantity in stock, we will place the order for production and specify the time when the goods are ready to be shipped at personal account.
Payment of the invoice for wholesale orders is made on a cashless basis by crediting of funds to the bank account of our company using the payment details, stated on the invoice.
Please fill in the bank details carefully when making a payment!
- After receiving the payment to our bank account:
- If the goods are available in stock, we will prepare the batch of ordered goods for shipment and will ship them within three working days.
- If the goods are available in stock, we will prepare the batch of ordered goods for shipment and will ship them within three working days.
- After receiving payment to our bank account, we will prepare a batch of the ordered goods for shipment and implement it within three working days.
Delivery of Goods
It’s highly important for us to execute an order of each customer in a quality manner, we always respond to any customer’s request and do our best to make our cooperation long-term.
We kindly ask to evaluate the level of our service and the quality of our products.
- All deliveries of our products over Ukraine are always accompanied by the following documents:
- Invoice;
- Goods delivery note;
- Quality certificate from the producer;
- Tax invoice is recorded in the Unified Register of tax invoices upon the occurrence of the first event:
Up to 15
For the tax invoices, drawn up from the 1st up to the 15th calendar day (inclusive) of the calendar month, the registration is made until the last day (inclusive) of the calendar month, in which they are drawn up;
After the 15
For the tax invoices, drawn up from the 16th up to last calendar day (inclusive) of the calendar month, the registration is made till the 15th calendar day (inclusive) of the calendar month, following the month, in which they are drawn up;
- ll export deliveries of our products are accompanied by such documents:
- Invoice;
- Copy of Cargo Customs Declaration;
- CMR waybill;
- Quality certificate from the producer (2 copies);
- Certificate of goods origin (1 copy);
- Non-GMO certificate (1 copy);
- Packing list;
- Phytosanitary certificate for the supplies of seeds;
- Veterinary certificate for the supplies of feed oil cake.
FOR RETAIL CUSTOMERS
Now "FACTORY-AGRO" has become closer ...
Starting from 2018 FACTORIA-AGRO Company has launched its product line under TM FACTORIA-AGRO to the market. It sells its products through trade networks, retail stores, and also via the website you are visiting now.
By ordering via our website you will get a wholesale price for our products, which will be lower than the one on a store shelf.
Payment Methods
We work on a basis of 100% advance payment to a bank account or to a bank card in Privatbank. You will find all bank details for the payment at your personal account.
You will also be able to pay for your order with a bank card through the form of payment with bank cards Visa International or Mastercard Worldwide after the registration at your personal account.
Delivery
Delivery of orders is carried out by courier services all over Ukraine: Nova Poshta or Meest Express.
Please note: the cost of delivery is paid by the buyer.
Cart & Personal Account
When placing an order, you will be offered to register Personal account, which will enable to track the order status:
- “New” – your order has been registered on our website;
- “Awaiting payment” – your order will be fulfilled after the payment;
- “Paid” – we have received the payment for your order;
- “Preparing for shipment” – we are packing your order;
- “Shipped” – your order has been handed over to the delivery service;
- “Fulfilled” – your order has been delivered;
- “Cancelled” – your order has been cancelled by you or our employees.
FOR DEALERS, AGENTS,
& REPRESENTATIVES
Our Goal Is To Expand The Horizons
FACTORIA-AGRO Company has been constantly striving for growth and development, and invites for cooperation reliable partners, who have a clear understanding of the growth of our product sales in their region, are willing to work and earn money honestly and in mutually beneficial terms.
We offer for sale our entire retail product line under TM FACTORIA-AGRO or PRIVATE LABEL for:
- Distribution companies
- Trade networks
- Food stores
- Specialty stores
- Online stores
- Catering establishments
- Sales agents
- Dealers
